I spent approximately 2 hours today on the phone with various customer servicers at Dell. Some of them actually spoke English, and I think one of them was flirting with me. I was, of course, in no mood for that sort of nonsense by then. The happy ending is that very shortly, I may finally have a new battery and AC Adapter for this gently used 3-year-old computer. Of course, it will probably arrive in the mail during my week-and-a-half long road trip... which isn't such a happy ending after all, I guess.
This just in: I'm working on a redesign for the site! Watch this space!